Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be in the same condition that you received it, unused and in its original packaging. You’ll also need your order number or proof of purchase.

To start a return, please contact us at contact@nuzzory.store with your order number and the reason for the return. We’ll review your request and provide you with the return instructions.

Please do not send any items back before contacting us and receiving return instructions from our team.

Damaged or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong item, contact us at contact@nuzzory.store as soon as possible with your order number and clear photos of the issue.

We’ll review the issue and work with you to find the best solution.

Non-Returnable Items

We cannot accept returns for items that have been used, damaged after delivery, or returned without their original packaging.

Exchanges

If you would like a different size or product, please contact us at contact@nuzzory.store. We’ll help you with the available options.

Refunds

Once your return has been received and inspected, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

If you have any questions about returns or refunds, please contact us at contact@nuzzory.store.